Privacy Policy

Introduction

At “GEARZTOPIC”, we value the privacy of our customers and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (gearztopic.click) and interact with our services. By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to enhance your shopping experience:

  • Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal details such as your name, email address, shipping address, and phone number.
  • Payment Information: We collect payment details, including credit card numbers and billing addresses, to process your transactions securely. We use trusted third-party payment processors to handle this information.
  • Usage Data: We automatically collect information about how you use our website, such as IP addresses, browser types, device types, pages visited, and time spent on the site. This helps us improve our website’s performance and user experience.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and delivery.
  • Customer Support: To provide customer service and respond to your inquiries or requests.
  • Marketing: To send you promotional offers, newsletters, and other communications. You can opt out of marketing emails at any time by following the unsubscribe instructions provided in the email.
  • Website Improvement: To analyze trends, track users’ movements, and gather demographic information to enhance our website’s functionality.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We employ industry-standard security measures to safeguard your personal and payment information. This includes encryption, firewalls, secure servers, and regular security audits. While we make every effort to ensure the safety of your data, no transmission over the internet is 100% secure. By using our services, you acknowledge and agree to assume the risks involved.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist in business operations, such as payment processors, delivery companies, and email marketing platforms.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process (e.g., in response to a court order or subpoena).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. Cookies are small text files stored on your device to remember your preferences and activities on our website. You can modify your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

6. Your Rights and Choices

  • Access and Correction: You have the right to access and update your personal information by contacting us.
  • Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in the emails or by contacting us directly.
  • Data Deletion: If you wish to delete your personal information from our records, please contact us, and we will make reasonable efforts to comply.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page, and the “Effective Date” will be revised accordingly.

Last Revised: December 6, 2024

REFUND AND RETURNS POLICY

Effective Date: December 6, 2024

Introduction

At “GEARZTOPIC”, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, we are happy to offer a refund or exchange in accordance with the guidelines outlined below. By purchasing from our website, you agree to the terms of this Refund and Returns Policy.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds for products under the following conditions:

  • Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a return and issue a full refund or replacement.
  • Incorrect Items: If you receive an item different from what you ordered, please notify us within 7 days, and we will provide a return label and issue a full refund or send you the correct item.
  • Change of Mind: If you simply change your mind, you may return the item within 14 days of receiving it, provided the product is unused, unopened, and in its original packaging. Refunds will be issued to the original payment method.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Gift cards
  • Personalized or custom-made items
  • Opened or used products (e.g., watches that have been worn or used)
  • Items marked as “final sale”

3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at info@gearztopic.click with your order number and a description of the issue.
  • We will provide you with a return authorization and a prepaid return label (for eligible returns).
  • Ship the product back to us within 14 days of receiving the return label. Products must be in their original, unused condition and in the original packaging.
  • Once we receive the returned product, we will process your refund or send you a replacement. Please note that it may take 7-10 business days for your refund to appear on your account.

4. Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed. If you paid by credit card, the refund may take an additional 2-3 business days to reflect in your account.

5. Shipping Costs

  • For damaged, defective, or incorrect items, “GEARZTOPIC” will cover the return shipping costs.
  • For change of mind returns, the customer will be responsible for the return shipping costs.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us to initiate the return process. We will send the replacement product as soon as we receive the returned item.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at:

Last Revised: December 6, 2024